Inbound support
Customer care, helpdesk, order-taking and complaint handling — every call answered in your brand's voice.
Hyderabad , Visakhapatnam, India · Since day one
A hive of trained agents for every customer conversation.
CCBees runs your inbound support, outbound sales and lead generation — so you win more customers and keep the ones you have.
24×7Always-on operations
7Industries served
AI-assistedSmarter every call
2–4 wksTo go live
Trusted across
AirtelIndusInd Bank — InsuranceJoulepointPropertyFishSpandana · Govt. of APEIPL Real EstateNational Public School
What we do
One partner for the whole customer lifecycle
From the first sales call to lifelong support — voice and digital, inbound and outbound, all under one roof.
Outbound sales
Telesales, cross-sell, renewals and win-back campaigns that turn cold lists into booked revenue.
Lead generation
Prospecting, qualification and appointment-setting that fill your pipeline with sales-ready leads.
Customer support
Dedicated 24/7 teams on voice, chat and email, backed by ticketing and clear escalation paths.
Omnichannel CX
Voice, live chat, email, WhatsApp, SMS and social — one consistent experience, one unified view.
Back-office
Data entry, verification, order processing and other repeatable operations, handled accurately.
Why partner with us
The CCBees advantage
A large, always-on, AI-assisted team built to win new customers and keep existing ones.
Large tele-caller pool
A deep bench of trained tele-executives, ready to staff any campaign and scale fast.
24×7 operations
Round-the-clock shifts cover peak hours, holidays and every time zone — no missed calls.
AI-assisted calling
AI prompts, next-best-action and call insights help agents say the right thing and convert more.
Lower cost
Save 40–60% versus an in-house team — no hiring, infrastructure or attrition overhead.
Fast to launch
Go live in 2–4 weeks with agents, scripts, dialer and CRM ready to perform.
Scale on demand
Add or reduce seats with seasons and campaigns — pay only for what you use.
Sectors we serve
Domain-aware teams for your industry
Agents tuned to the rules and rhythms of your sector — including EV charging networks and charge-point operators.
Telecom
Activations, plan sales & retention calling.
BFSI & Insurance
Policy sales, renewals & KYC verification.
EV Charging
Driver helpline & charger-uptime support for charge-point operators.New
Real Estate
Site-visit booking & buyer follow-ups.
Education
Admissions counselling & parent helpdesk.
Public Sector
Citizen helplines & scheme awareness.
Retail & E-commerce
Order support, COD confirmation & customer care.
How we work together
Flexible engagement models
Pick the commercial model that fits your goals — or combine them. No lock-in, no surprises.
Dedicated seats
A team that works only on your account, billed per agent / shift.
Best for ongoing support
Shared / pooled
Agents shared across clients following your scripts — pay for usage.
Best for low–medium volume
Per-lead / per-sale
You pay for qualified leads or closed sales — performance-linked.
Best for growth campaigns
Per-minute / per-call
Metered pricing for variable inbound volume and overflow.
Best for seasonal peaks
Getting started
Live in 2–4 weeks
A clear path from first conversation to a team that performs from week one.
Discover
Understand your goals, processes, scripts and success metrics.
Design
Build the campaign, staffing plan, dialer setup and CRM workflow.
Recruit & train
Hand-pick and certify agents on your product and brand voice.
Go live
Launch a pilot, monitor closely and tune scripts in real time.
Optimise
Weekly reviews, QA feedback and scaling as results come in.
You can rely on us
Quality, compliance & data security
Trust is the foundation of every conversation we handle on your behalf.
Quality assurance
Call monitoring, calibration and scorecards on every agent's work.
Data protection
Controlled access and masking, aligned to India's DPDP norms.
Compliant calling
DND scrubbing, consent and regulatory adherence built into every campaign.
SLA governance
Agreed KPIs on CSAT, conversion, AHT and resolution — reviewed weekly.
Let's talk
Put our hive to work
Tell us about your customers and goals — we'll design a contact center program that delivers from week one.
Request a callback
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